Payment

Payment is required in full prior to delivery. All goods remain the property of Zoo Interiors Ltd until paid for in full. All goods are subject to availability.

Delivery

Find out more about our delivery prices and rates >

Delivery dates are estimated and are given in good faith. Zoo Interiors Ltd will not be held liable for any costs incurred through late delivery.

The purchaser is responsible for ensuring that all ordered items can fit through passages and entrances and is responsible for all costs occurred from items which cannot fit/be delivered. Zoo Interiors Ltd will not be liable for any loss, injury, defect of goods or any damages occurred when delivery of items is to ‘awkward’ and unusual areas e.g. up stairways, tight and narrow passages and entrances, including windows and doorways. Zoo Interiors Ltd reserve the right to refuse delivery if Health and Safety is considered high risk for Zoo Interiors Ltd employees and any third party working on behalf of Zoo Interiors Ltd.

Ownership

Zoo Interiors Ltd shall remain the owner of all goods until the full amount of invoice value has been paid. No items will be delivered until the final account has been settled. No return of goods will be accepted which have been supplied in accordance with the purchaser’s order.

Liability

It will be the responsibility of the purchaser to ensure that all goods are insured once delivered. Zoo Interiors Ltd are only responsible for the goods up to the time of delivery. Under no circumstances will Zoo Interiors Ltd be liable for any loss or injury attributable to defects in the goods or otherwise in relation to the performance of any contract entered into between Zoo Interiors Ltd against any claim for such damage, loss or injury made against Zoo Interiors Ltd by a third party.

Damaged/missing items

Any damage or shortage of items must be made in writing within 3 days of delivery with photographic evidence. All items should be checked off on delivery and Zoo Interiors Ltd will advise the purchaser if any items are outstanding. We cannot accept liability for items that go missing after delivery. Zoo Interiors Ltd has the right to repair any damaged items before offering a replacement.

Cancellation and Returns

Zoo Interiors Ltd reserve the right to charge the client for any costs incurred through change of instillation date or cancellation, which is not the fault of Zoo Interiors Ltd. All items specially ordered for purchaser/ bespoke items cannot be cancelled or refunded (once work has started on them). We cannot take any responsibility for customer generated mistakes, (errors or defects including spelling, typographical or grammar errors, order quantity or other ordering errors. Purchaser must check all orders at time of purchase. Returns of goods have to be within 28 days and in original packaging, in substantially same condition as purchased. All Clearance/sale items are non-returnable. Purchaser is liable for any costs occurred from returning items e.g. delivery charge. Any items that are returned not in original packaging will be at the discretion of the Zoo interiors and will be subject to a 30% restocking fee and delivery/collection charge.

Force Majeure

Zoo Interiors Ltd will not be liable to the purchaser for any breach of contract arising from or which may have been caused by an act of god, force majeure, war, riot, civil commotion, government order, direction or legislation by fire, accident, strike or other industrial action, adverse weather conditions, delays in transport or by any other matter over which Zoo Interiors Ltd has no control.

Design

Design, material and finish are liable to change without notice in the light of continuing development. We reserve the right to substitute items of similar quality.

Warranty

Zoo Interiors & Outdoor Living are extremely proud of our high-quality products. We offer a guarantee on our Zoo Interiors & Outdoor Living Garden products and is only valid when presented with original invoice.

Please see our warranty documents at the time of purchase.

Sales products or Ex-Display items are not covered by our guarantee.

Warranties are valid for the UK mainland only, for the original purchaser and are not transferable. Items sold on to third parties will not be covered. Warranties do not cover commercial.

All Guarantees provided by Zoo Interiors Ltd. are in addition to your statutory rights.